track your order

Enter your order number or the tracking number from your shipping email to see the latest status of your delivery.

Where’s my order?

Use your order number (like #PL226438) from your confirmation email, or the tracking number from your shipping email.

what to expect

Here’s how your order reaches your pup.

  1. Order processing

    We pack and quality-check your order and ship it within 1 business day, Monday to Saturday. You’ll get an email with your tracking number as soon as it ships.

  2. In transit

    Delivery usually takes 7–14 business days after shipment. Local carriers, customs and peak seasons can add a few days.

  3. Delivered

    Your PawsyLabs order arrives at your door. Time for tail wags!

tracking questions

Still stuck? Email help@pawsylabs.com and we’ll look into it.

Where do I find my order or tracking number?

Your order number (it starts with #PL) is in the confirmation email we sent right after you ordered. Your tracking number is in the shipping email we send once your parcel leaves our facility. Either one works here. Can’t find them? Check your spam folder.

My tracking hasn’t updated in a few days

This is normal during transit. Packages don’t always scan at every checkpoint. If there’s no update for more than 7 days, please email us at help@pawsylabs.com.

When will my subscription order ship?

Subscription orders ship on the same date every cycle based on your original order. You’ll receive a tracking email as soon as it’s on its way.

My order shows delivered but I didn’t receive it

First, check with neighbors or your building’s reception, since carriers sometimes mark a parcel delivered a little early. If you still can’t find it after 48 hours, contact us and we’ll make it right.

need help with your order?

Our support team responds within 24 hours, 7 days a week.

Contact support