Shipping policy
At PawsyLabs, we do our utmost to ship your order quickly, safely, and carefully. Below you'll find our shipping and tracking information for all orders.
1. Shipping destinations
While we currently advertise mainly in Australia (AUS), United States (USA), New Zealand (NZ), United Kingdom (UK), and Canada (CA), customers from other supported destinations can also place orders if shipping is available at checkout.
We group destinations into the following regions:
Our five main markets
Australia, Canada, New Zealand, United Kingdom, United States
All other destinations
Albania, Austria, Bosnia & Herzegovina, Brazil, Croatia, Cyprus, Czechia, Denmark, France, Germany, Greece, Hong Kong SAR, Hungary, Ireland, Italy, Kosovo, Latvia, Luxembourg, Netherlands, Poland, Portugal, Qatar, Serbia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Türkiye, United Arab Emirates
If your country is not available at checkout, we are currently unable to ship to that destination.
2. Processing time
Orders are shipped within 1 business day.
We ship on Monday-Saturday. Orders placed on Sunday are processed the following Monday.
Once your order ships, you will receive a shipping confirmation email with your tracking number.
3. Shipping rates (customer contribution)
Shipping costs are based on your destination and order value, and are always shown at checkout. All prices are in US dollars (USD).
For smaller orders, customers may pay a shipping contribution at checkout. This contribution helps cover part of the shipping cost on low-value orders.
Australia, Canada, New Zealand, United Kingdom, United States
Orders $54.00 and up (subtotal after discount): FREE
Orders $0.00-$53.99 (subtotal after discount): $6.99
All other destinations
Orders $54.00 and up (subtotal after discount): FREE
Orders $0.00-$53.99 (subtotal after discount): $8.99
4. Estimated delivery time
Estimated delivery time is 7-14 business days after shipment.
Please note: delivery times can vary due to local carriers, customs processing, peak seasons, and weather disruptions.
5. Tracking your order
You can track your order at:
https://pawsylabs.com/pages/track
Your tracking number is provided as soon as your order ships. Tracking updates may take 24-48 hours to appear after shipment.
6. Customs & import fees
International shipments may be subject to customs duties, taxes, or import fees. Where applicable, these charges are typically determined by local authorities and are outside our control. For that reason, any customs or import charges are the customer's responsibility. These charges are separate from the shipping cost shown at checkout, so an order that shipped free can still attract them.
Customs processing can also cause delays that are not included in estimated delivery times.
7. Delays & "no tracking updates"
If your tracking shows no updates for more than 14 days, please contact us at help@pawsylabs.com so we can investigate and assist you.
8. Delivered but not received
If tracking shows "Delivered" but you have not received your package, please contact help@pawsylabs.com. We may need to request proof of delivery from the courier. This process helps prevent misuse and ensures we can confirm whether the package arrived. We appreciate your understanding while we verify the delivery outcome.
9. Wrong address / returned to sender (RTS)
After an order has shipped, we are unable to change the delivery address. If a package is returned to the sender due to an address issue or unsuccessful delivery, we can arrange a reshipment, but the customer will need to cover the reshipping cost.
Please note: the reshipping cost is based on the actual carrier reshipping fee for the destination and may differ from the shipping contribution shown at checkout for low-value orders. Our support team will confirm the exact reshipping cost before reshipping.
10. Contact
Questions about shipping or tracking? Contact us at: help@pawsylabs.com
Elevator LLC (PawsyLabs)
254 Chapman Rd, Ste 208 #24453
Newark Delaware 19702
United States
Email: help@pawsylabs.com