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Help Centre
how can we help you?
Get answers to common questions, track your order, or reach our team directly. We’re here for you and your pup.
Email us
We reply within 24 hours, 7 days a week.
help@pawsylabs.comGive us a call
Call any time and leave a message with our virtual assistant. It takes down your details so nothing gets lost.
+1 (302) 271-7528Our team always follows up personally by email.
frequently asked questions
FAQs
Subscription & Account
How do I cancel my subscription?
We make it easy! Cancel anytime yourself in the PawsyLabs Portal, or email us and we’ll get it sorted. Please include your order number or the email used at checkout so we can find your account quickly.
Why am I receiving orders I didn’t authorise?
This almost always means an active subscription is renewing on schedule. Open your PawsyLabs Portal to see your next billing date and pause or cancel in one click. Still unsure? Email us and we’ll explain it.
The Portal says I don’t have a subscription, but I’m still being charged?
That usually means the subscription sits under a different email than the one you logged in with. Email us from the address on your order and we’ll locate it and fix it for you.
How do I update my frequency, products, or address?
Change everything yourself in the PawsyLabs Portal: delivery frequency, the products in your plan, and your shipping address. Updates apply to your next order.
How do I skip my next shipment?
Skip your next order in one click inside the PawsyLabs Portal. We’ll jump straight to the following cycle and you won’t be charged for the skipped one.
FAQs
Order & Shipping
When will my order be shipped?
Orders ship within 1 business day, Monday to Saturday. Orders placed on Sunday ship the following Monday. You’ll get a confirmation email with tracking the moment your parcel leaves our facility.
How long does shipping take?
Estimated delivery is 7–14 business days after shipment, depending on your location. Local carriers, customs, peak seasons and weather can add a few days.
How can I track my order?
Enter your order number and email on our Track Your Order page and you’ll see the latest delivery status.
Can I cancel or change my order after placing it?
We pack fast! If it hasn’t shipped yet, email us right away with your order number and we’ll do our best to update or cancel it before it leaves.
Do you ship internationally?
Yes. We ship to the US, Canada, the UK, Australia and New Zealand, plus a range of other countries. If your country is available at checkout, we can ship there. Shipping is free on orders over $54.
Where is my order shipped from?
Orders are dispatched from our fulfilment centre and arrive in plain, protective packaging to keep your supplement safe in transit.
FAQs
Product & Safety
When is the best time to give it to my dog?
Give it with a meal once a day. Mixing it into food helps absorption and makes it easy for picky pups. Consistency matters more than the exact time of day.
What’s the recommended dosage?
Dose by your dog’s weight as shown on the label and in your welcome guide. When in doubt, start at the lower end and check with your vet. Not sure? Email us your dog’s weight and we’ll tell you the exact dose.
Is it safe to give with my dog’s other medication?
It’s made from gentle, natural ingredients, but always check with your vet before combining it with prescription medication, especially during ongoing treatment.
Is this safe for puppies?
Parasite Cleanse Drops are suitable for dogs from 12 weeks old. For our other products, or for younger puppies, check the label and confirm with your vet first.
Who should avoid giving this product?
If your dog is pregnant, nursing, or has a known medical condition, talk to your vet before starting any new supplement. Parasite Cleanse Drops contain black walnut, so they’re not suitable for dogs with a known tree-nut allergy.
Can I take a break or give it on an empty stomach?
You can pause any time. We suggest giving it with food rather than on an empty stomach to keep digestion comfortable.
How should I store the product?
Keep it sealed in a cool, dry place away from direct sunlight. No refrigeration needed.
How long until I notice results?
Every dog is different. Many owners notice changes within a few weeks of consistent daily use. Give it a full cycle for the best read.
FAQs
Quality & Ingredients
What ingredients are in PawsyLabs?
Parasite Cleanse Drops contain ten botanical actives plus a postbiotic blend: Pumpkin Seed, Marshmallow Root, Ginger Root, Fennel Seed, Black Walnut Hull, Oregon Grape Root, Olive Leaf, Clove, Goldenrod and Wormwood Root, with four postbiotic strains. Every soft chew lists its full formula on the label and product page.
Is PawsyLabs gluten-free? Allergen-free?
Our formulas are made without common fillers. Check the label for the full allergen statement. Parasite Cleanse Drops contain black walnut (a tree nut). If your dog has a known sensitivity, email us the ingredient you’re worried about and we’ll confirm.
Where does this product come from?
It’s formulated to strict quality standards and produced in audited facilities so every batch is consistent and safe.
Are your products FDA approved?
Dietary supplements aren’t FDA-approved as a category, but ours are made in FDA-registered, GMP-compliant facilities and held to rigorous quality controls.
Is the product third-party tested?
Yes. Batches are third-party tested so what’s on the label is what’s in the bottle, with nothing hidden.
FAQs
Returns & Pricing
What is your return policy?
We offer a 90-day satisfaction guarantee from the day your order is delivered. If you’re not happy, email help@pawsylabs.com with your order number and we’ll work out the best solution with you.
How do I request a refund?
Email us with your order number and the reason, and our team will take it from there. Please don’t send anything back until we’ve confirmed your return and sent you the return address.
Why does the website price differ from what I saw on social media?
Promotional bundles and limited-time ad offers can differ from the standard site price. Saw a specific deal? Send us the link and we’ll help you claim it.
What payment methods do you accept?
All major credit and debit cards plus express checkouts like Shop Pay, Apple Pay, and Google Pay.
Do you offer discounts for subscribing?
Yes. Subscribing saves you money on every order versus one-time purchases, and you can manage or cancel any time in your PawsyLabs Portal.
We’re here for you
reach our team
Have a question that isn’t answered above? Send us a message and we’ll get back to you by email, usually within 24 hours.
Prefer email? help@pawsylabs.com