Help Centre
How can we help you?
Get answers to common questions, track your order, or reach our team directly — we're here for you and your pup.
Track Your Order
Waiting on your Pawsy order?
Enter your order number or tracking code below to see your delivery status — no need to leave this page.
Most orders arrive within 5–10 business days. Carrier scans sometimes pause for a day or two — that's completely normal and your parcel is still on its way.
While you wait — get ready for day 1
- Give once daily with a meal — it absorbs better and is gentler on the tummy.
- Dose by your dog's weight (see the label).
- Stay consistent for the full 21 days for the best results.
We're Here For You
Reach our team
Have a question that isn't answered below? Send us a message and we'll get back to you by email, usually within 24 hours.
Send us a message
We'll get back to you via email, usually within 24 hours.
Give us a call
Prefer to talk? Call any time and leave a message with our virtual assistant — it takes down your details so nothing gets lost.
+1 (302) 271-7528Heads up: our phone line is staffed by a virtual assistant that records your message. Our team always follows up personally by email.
FAQS
Subscription & Account
How do I cancel my subscription?
We make it easy! Cancel anytime yourself in the PawsyLabs Portal, or email us and we'll get it sorted. Please include your order number or the email used at checkout so we can find your account quickly.
Email us →
Email us →
Why am I receiving orders I didn't authorise?
This almost always means an active subscription is renewing on schedule. Open your PawsyLabs Portal to see your next billing date and pause or cancel in one click. Still unsure? Email us and we'll explain it.
Email us →
Email us →
The Portal says I don't have a subscription, but I'm still being charged?
That usually means the subscription sits under a different email than the one you logged in with. Email us from the address on your order and we'll locate it and fix it for you.
Email us to fix it →
Email us to fix it →
How do I update my frequency, products, or address?
Change everything yourself in the PawsyLabs Portal — delivery frequency, the products in your plan, and your shipping address. Updates apply to your next order.
How do I skip my next shipment?
Skip your next order in one click inside the PawsyLabs Portal — we'll jump straight to the following cycle and you won't be charged for the skipped one.
FAQS
Order & Shipping
When will my order be shipped?
Orders are processed within 1–2 business days. You'll get a confirmation email with tracking the moment your parcel leaves our facility.
How long does shipping take?
Standard delivery is typically 3–7 business days once shipped, depending on your location. You can watch it move in real time with the tracker above.
Track my order →
Track my order →
How can I track my order?
Right here — enter your order number or tracking code in the Track Your Order tool at the top of this page and you'll see live delivery status.
Track my order →
Track my order →
Can I cancel or change my order after placing it?
We pack fast! If it hasn't shipped yet, email us right away with your order number and we'll do our best to update or cancel it before it leaves.
Email us now →
Email us now →
Do you ship internationally?
Yes — we ship to most countries. Your exact shipping cost and delivery time are shown at checkout based on your destination.
Where is my order shipped from?
Orders are dispatched from our fulfilment centre and arrive in plain, protective packaging to keep your supplement safe in transit.
FAQS
Product & Safety
When is the best time to give it to my dog?
Give it with a meal once a day — mixing it into food helps absorption and makes it easy for picky pups. Consistency matters more than the exact time of day.
What's the recommended dosage?
Dose by your dog's weight as shown on the label and in your welcome guide. When in doubt, start at the lower end and check with your vet. Not sure? Email us your dog's weight and we'll tell you the exact dose.
Ask us your dose →
Ask us your dose →
Is it safe to give with my dog's other medication?
It's made from gentle, natural ingredients, but always check with your vet before combining it with prescription medication, especially during ongoing treatment.
Is this safe for puppies?
For very young puppies, confirm with your vet first. For most adult dogs it's well tolerated when dosed by weight.
Who should avoid giving this product?
If your dog is pregnant, nursing, or has a known medical condition, talk to your vet before starting any new supplement.
Can I take a break or give it on an empty stomach?
You can pause any time. We suggest giving it with food rather than on an empty stomach to keep digestion comfortable.
How should I store the product?
Keep it sealed in a cool, dry place away from direct sunlight. No refrigeration needed.
How long until I notice results?
Every dog is different. Many owners notice changes within a few weeks of consistent daily use — give it a full cycle for the best read.
FAQS
Quality & Ingredients
What ingredients are in Pawsy?
A focused blend of natural, vet-informed ingredients — Black Walnut, Wormwood, and Oregon Grape — chosen for gentle daily support. The full ingredient list is printed on every label.
Is Pawsy gluten-free? Allergen-free?
Our formula is made without common fillers. Check the label for the full allergen statement. If your dog has a known sensitivity, email us the ingredient you're worried about and we'll confirm.
Ask about an ingredient →
Ask about an ingredient →
Where does this product come from?
It's formulated to strict quality standards and produced in audited facilities so every batch is consistent and safe.
Are your products made in the USA?
Yes — our supplements are manufactured in the USA in GMP-compliant facilities.
Are your products FDA approved?
Dietary supplements aren't FDA-approved as a category, but ours are made in FDA-registered, GMP-compliant facilities and held to rigorous quality controls.
Is the product third-party tested?
Yes. Batches are third-party tested so what's on the label is what's in the bottle — nothing hidden.
FAQS
Returns & Pricing
What is your return policy?
We stand behind Pawsy with a 90-day money-back guarantee. If you're not happy, email us within 90 days of purchase and we'll make it right.
Start a return →
Start a return →
How do I request a refund?
Email us with your order number and the reason — our team will handle it for you. No hoops, no hassle.
Request a refund →
Request a refund →
Why does the website price differ from what I saw on social media?
Promotional bundles and limited-time ad offers can differ from the standard site price. Saw a specific deal? Send us the link and we'll help you claim it.
Send us the offer →
Send us the offer →
What payment methods do you accept?
All major credit and debit cards plus express checkouts like Shop Pay, Apple Pay, and Google Pay.
Do you offer discounts for subscribing?
Yes — subscribing saves you money on every order versus one-time purchases, and you can manage or cancel any time in your PawsyLabs Portal.
Manage in PawsyLabs Portal →
Manage in PawsyLabs Portal →